Hello, how can we help?

ZWIZX Linux Mint support is now available!

Category: Knowledgebase

If you need help with Linux Mint, you can open a support ticket or read through the articles that will be coming soon.

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Welcome to our help center!

Category: Knowledgebase

From here you can submit a ticket by selecting the "Submit a Ticket" button above. Our knowledgebase is categorized by product. We are currently supporting the ZWIZX Password Zapper and the Linux Mint...

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Password Zapper USB Hangs at Boot. It won't finish booting.

Category: ZWIZX Password Zapper Support

USB hangs at boot. Could need a BIOS update. Most of the time this error is caused by having an outdated BIOS version. The BIOS controls the hardware on your computer and is encoded in a chip on the m...

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Message "This is Not a Recovery Disk" or "No Disk"

Category: ZWIZX Password Zapper Support

Message “This is not a recovery disk” or “No Disk” When Windows Boots to login screen. Question: Hi I received the flash drive for password reset, however, my computer HP windows 7 will not accept the...

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"This Disk is Not a Password Reset Disk" Message

Category: ZWIZX Password Zapper Support

Top of Form Bottom of Form Message “This disk is not a password reset disk” Question: When I click on “Forgot my password” when Windows starts, the computer says, “This disk is not a password reset di...

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SAM File Read Only Error

Category: ZWIZX Password Zapper Support

SAM File read-only error Please contact tech support for more assistance on this issue. Main Cause: The main cause for this error is because the computer has Bitlocker encryption installed on the hard...

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How to Boot Password Zapper USB

Category: ZWIZX Password Zapper Support

How to Boot the USB Insert the USB drive in an available USB port on your PC or laptop. Turn the power on. When you start your PC, you will want to immediately enter your boot settings menu and set t...

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